Frequently Asked Questions
Everything you need to know about shopping at My Japan Clothes
Do you ship worldwide?
Yes, we offer insured international shipping to over 50 countries. Shipping times vary by location but typically range from 7 to 14 business days.
How do I determine my size in Japanese clothing?
Japanese sizing often runs smaller than Western standards. We provide a detailed size chart with exact measurements in centimeters on every product page to ensure the perfect fit.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that return shipping costs are the responsibility of the customer.
Are the products authentic Japanese designs?
Absolutely. We curate our collection directly from designers in Tokyo and Osaka, focusing on high-quality fabrics and authentic streetwear and traditional aesthetics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.